CIIGMA has tie-ups with many leading healthcare insurance providers.
CIIGMA is a leading healthcare provider in Aurangabad. Book doctor appointments online in few simple steps.
Plot no. 6,7, Shahnoorwadi, Dargah Road, Aurangabad 431005 India.
Q: Are all the consultants available 24 hours?
All the consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have doctors in the positions of medical and surgical registrars, junior and senior registrars, and junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.
Q: What are the facilities available in the hospital?
United CIIGMA Hospital is multispecialty hospital and offers the complete range of medical and surgical specialties under one roof, with highly experienced doctors, state-of-the-art infrastructure and diagnostic services.
Q: What is the mode of admission?
You are required to contact the admission counter, where our executives will give you details about the various packages, bed categories and other charges. After finalization of the package and bed category, you will be given an IP (inpatient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.
Q: How are the charges for day care determined?
Charges applicable for day care (less than 8 hours) are calculated on the basis of half-day bed charges.
Q: Do we need to pay any advance at the time of admission?
Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.
Q: What is the mode of payment?
Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques.
Q: Can the room be retained, if the patient is shifted to the ICU?
Attendants need to vacate the room if the patient is shifted to an ICU.
Q: Is my Mediclaim policy accepted at your hospital?
Yes, if your TPA is on the panel of our hospital.
Q: Do you have an ambulance service?
Yes, we have an ambulance service round-the-clock.
Q: How many attendant passes are issued?
To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.
Q: What is the procedure for discharge?
Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.
Q: Is outside food allowed into the hospital?
We provide complimentary food for the patient from the hospital kitchen. Attendants need to make their own arrangements or eat in the cafeteria.
Q: What is the procedure for a refund?
The following documents are required for a refund:
Q: What are the rules for transferring patients to a higher category?
Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the transfer. For surgical procedures, investigations and other diagnostics you will be charged as per the higher category rate only, from the date of admission.
In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.
Q: What is the system of billing?
Billing is done on a 24-hour basis.
Q: Can we buy medicines or consumables from outside?
All the medicines and consumables are provided by the hospital pharmacy only.
Q: How do I get a discharge summary?
Your summary report or discharge card will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.
Q: Do you have telephone facilities for the patients?
Yes, telephone connections are provided in all the wards and rooms to facilitate communication.
Q: How do I schedule a medical appointment with a specialist at UCH?
You or your attendant can contact the hospital via phone +91 240 2366666 / 6676666, email (firstname.lastname@example.org) or online form (www.unitedciigma.in/bookappoiment.axps) to fix up an appointment with a specialist at UCH.
Q: When making a medical appointment what information should I provide?
If you have not registered with UCH then you should provide your full name, place, contact number and the name of the doctor you wish to get an appointment. If you are coming for a review, please provide the hospital registration number given to you.
Q: This is my first visit. Where should I go for a new appointment / registration?
Please enquire the availability of the doctor for the day as prior appointment is required for certain doctors. On your arrival, please fill up the registration form provided at the front office counter and hand over the completed registration form to any of the front office counters for opening a system generated hospital OP card / IP file.
Q: I have already taken an appointment via Phone/Online, where should I report?
If you have the hospital registration number /discharge summary, please bring it and approach the front office counter for payment/retrieval of your file from the medical records department. If you have forgotten to take your hospital registration /discharge summary, the same could be retrieved from the system / computer by providing the necessary information. Please don't take new hospital number if you have already one.
If you are a new patient then please fill up the registration form for issuing you a new hospital registration number (OP card/IP file) from the front office.
Q: If I am a Foreign National is there any separate registration formality?
Please provide your passport & visa and fill up Form 'C' (i.e. Foreign National Arrival Reporting Form) as this is a legal requirement, if you are getting admitted to the hospital. For further queries, you can contact our Customer Relations Department (+91 240 6676677 or extn no- 6677)
For outpatient registration, the procedure is the same as any other person
Q: If I am a Company paid / credit patient, where should I submit my papers on my arrival?
Please contact our reimbursement / insurance department, located at 3rd floor (+91 240 6676644 / Extn no - 6644, 6241) for verifying whether you are eligible for cashless service along with pre-authorisation or other necessary documents furnished to you by the company/insurance firm.
Q: Where can I get documentation for medical reimbursement?
Please contact our reimbursement / insurance department, located at 3rd floor (+91 240 6676644 / Extn no - 6644, 6241)
Q: Should I fill in separate registration forms for each department / specialist that I choose to consult?
No, you will be given a Hospital registration / ID card during your initial consultation and this registration / ID card will be applicable for all consultations/investigations irrespective of the doctors, at all times.
Q: Is there credit/debit card payment facility available?
Yes, we accept all major credit/debit cards.
Q: What should I do after paying the registration fees?
You will be directed towards your doctor's OP room where you will have to wait for your turn. The OP card will reach the doctor's OP room from the front office once you finish the registration and payment formalities. The duty nurse in the OP room will call your name when your turn comes.
Q: If I am admitted to the hospital can a relative stay with me in the hospital in the nights?
We only allow 1 attendant (bystander) to stay along with the patient. Two visit passes will be given for each in-patient, one of which can be used by the family members/friends to visit the patient during non-visiting hours. The attendants are supposed to carry the security pass along with them at all times for our security verification.
Q: The doctor has asked me to see a doctor in another department. How should I proceed?
Contact the Front Office with the hospital registration / ID number/discharge summary and request the Front Office staff for an appointment with the other doctor. If the doctor is available on the same day you will be requested to make the payment and arrangements will be made for cross consultation, else an appointment will be fixed at a convenient time on another day.
Q: Where can I get the tests done?
We have excellent full-fledged laboratory and imaging services available round the clock to carry out the tests/investigations. In some cases, the tests that are not done in-house will have to be carried out in other labs (based on their quality assurance) which will be informed to you at the time of taking the samples.
Q: What are the formalities and will I get a copy of all my investigation reports?
For all tests/investigations, prior payment must be made at the front office cash counter. Along with the bill, go to the lab/investigation centre for test sample collection or the procedure. The concerned staff will inform you the time for collecting the reports. Once the reports are ready it will be handed over to you upon showing the bill.
Q: How can I get a medical report?
If you are an out-patient then request to your doctor for a medical report. For all in-patients a discharge summary will be given at the time of discharge.
Q: Will someone guide me on the duration and cost of treatment?
You will be briefed about your stay, facilities and the expected cost of treatment by the counselling centre and FC, adjacent to the front office. All your queries can be cleared before getting admitted.
Q: If my family is accompanying me, where can they stay?
To provide better patient care and maintain peaceful atmosphere inside the hospital complex, we only allow maximum of 2 attendant (bystander)/visitor along with the patient. So we request you to be accompanied by only one person.
Q: How can my relative/family reach me over phone?
Please call +91 240 2366666 / 6676666 and our telephone operators will answer your call. Please tell the name of the patient and the room number where the patient is admitted and the operator will transfer the call to that room. However phone call will not be transferred if the patient is in ICU/CCU/HDU. For our patient comfort, please call non-pick hours except in dare emergencies.
Q: I am visiting a friend, but I do not know which ward he is admitted to. What do I do?
You can get the details of your patient from the front office or 'May I Help You' desk. They will help you to know where the patients is admitted.
Q: I am driving to Hospital. Does the Hospital provide parking facilities?
Since we have limited parking spaces inside our hospital compound, we provide additional parking lot adjacent to our hospital. Our security personnel will direct you. They may charge you on basis of pay and park.
Q: How can I follow up with my doctor once I go home?
For in-patients, discharge summary will be provided at the time of the discharge. The emergency contact number for contacting the concerned doctor is given in the summary. For out-patients the medical prescription given by the concerned doctor contains the doctor's/hospital telephone number for further follow up.
Q: Are visitors allowed?
For patient safety and comfort we allow visitors only between 4 pm and 7 pm on all days.
Q: The doctor has asked me to visit him again. What should I do next?
Please make a review appointment at the front office counter for the date the doctor has requested.